Question

A mobile company wants to introduce new data plans to target students. As a strategy designer, you create new data plan offers. Which offer attribute do you need to set to make the offer available in the contact center?

A) Active
B) Evidence
C) KeyCode
D) Channel

Answer 1

To make a data plan offer available in the contact center, the Channel attribute should be set to include the contact center. This allows the offer to be distributed through this medium to the target audience.

Step-by-step explanation:

To make a new data plan offer available in the contact center, the offer attribute that needs to be set is Channel. This attribute specifies the medium through which the offer is made available to users. In order to reach students through the contact center, the data plan offer should have its Channel attribute set to include the contact center as a point of distribution.

By doing so, representatives at the contact center will be able to propose these offers to students who reach out or when representatives are making outbound calls to potential student customers.