Final answer:
Mediation is the most effective first tool a REALTOR board can use to mend relationships and clear communication issues, acting as an informal positive sanction. It promotes open conversation without severe measures. The institution's code of conduct is crucial for maintaining professional standards.
Step-by-step explanation:
The question is asking for an effective initial approach a REALTOR board might take to repair relationships and solve communication issues among its members. Among the given options, mediation is usually the most appropriate and effective first step. Mediation is considered an informal positive sanction that helps to foster open dialogue in a neutral environment. It serves to resolve misunderstandings and disputes without resorting to more severe measures, such as formal negative sanctions like issuing fines or suspending membership, or escalating to legal proceedings. On the other hand, the most important set of rules for any institution, including a REALTOR board, is its code of conduct, which outlines the expectations and standards for behavior within the organization. It is essential for maintaining order, professionalism, and ensuring that all members adhere to the same ethical guidelines.
Answer: b) Mediation