Final answer:
A late-rent collection policy should include late fees, grace periods, and eviction procedures, but not tenants' reasons for late payments to avoid subjective enforcement. Clear communication and legal procedures are important for termination of the lease.
Step-by-step explanation:
Alice, as the property manager, should create a late-rent collection policy that is clear, detailed, and fair. An appropriate policy would include late fees and penalties to discourage delinquency and compensate for the inconvenience caused by late payments. It is also common to include a grace period which allows tenants a short amount of additional time to pay their rent without penalty. Eviction procedures should be outlined as a last resort for chronic non-payment issues and must follow the legal requirements.
However, the policy should not include the tenant's reasons for late payment as a standard part of the policy as it may lead to subjective enforcement and possible legal challenges. While each situation is unique and mitigating circumstances may be considered, it is not practical to include such contingencies in a general policy.
The terms regarding TERMINATION highlight the importance of clear communication and specific legal procedures in the event that either the RESIDENT or OWNER needs to end the lease agreement. Prorating rent from the date of POSSESSION ensures fairness when unforeseen circumstances delay a tenant's move-in date.
It's important to keep the policy professional and avoid confusing language to prevent potential stress and misunderstandings. Considering the high stakes involved, such as seen in Desmond's exposition of eviction's impact on renters, it is important for property managers to be mindful of the tenant's situation while also maintaining the financial viability of the property.