Final answer:
The process of taking steps to resolve a deficient situation by an administrator is called Controlling Quality, a key aspect of management that ensures products or services meet certain standards.
Step-by-step explanation:
When an administrator takes steps to resolve a deficient situation, this is called Controlling Quality. Quality control involves the use of processes and procedures to ensure that an organization's products or services meet a set standard of excellence and remain consistent. This managerial process is critical for maintaining customer satisfaction and can involve any action required to manage and rectify quality issues, ranging from product inspections to implementing improvement strategies.