Final answer:
The answer is No, and they are not mutually exclusive either. Focusing on high conformance quality does not necessarily reduce capacity and can lead to improved efficiency and increased customer satisfaction.
Step-by-step explanation:
The answer to this question is b) No, and they are not mutually exclusive either.
Having high conformance quality means that a product or service consistently meets or exceeds customer expectations. This can be achieved through proper quality control measures and adherence to standards and specifications.
While focusing on high conformance quality may require additional resources and effort, it does not necessarily reduce capacity. In fact, it can lead to improved efficiency, reduced waste, and increased customer satisfaction, which can ultimately contribute to higher productivity and capacity utilization.