Final answer:
Address the issue by expressing concerns directly to the person involved, focusing on resolving the conflict through open communication and bridge-building conversations. If the issue is not resolved, escalate the matter to a supervisor or HR department.
Step-by-step explanation:
If you believe someone else is failing to treat a client with dignity, the first step in resolving the issue is indeed a delicate matter. A professional approach would be to express your concerns to the person whose behavior is a concern. This allows for direct communication and the opportunity to address the issue without escalating it unnecessarily. It's crucial to choose your words carefully and stay as calm as possible, ensuring you are not suggesting that you are right and the other party is wrong. The focus should be on solving the problem rather than assigning blame.
Engaging in bridge-building conversations implies that you should listen actively and express how the situation made you feel without dismissing the other person's perspective. By asking open-ended questions and rephrasing what the other person says, you can avoid misunderstandings and potentially reach a mutual understanding or solution.
If despite your best efforts the conflict remains unresolved, the next steps could involve speaking with your supervisor or HR department. Remember, the objective is to maintain a positive working relationship and ensure that everyone, including clients, is treated with respect and dignity.