Final answer:
The speaker is expressing both sadness and anger towards themselves for their reaction to a situation. In the context of universal emotions, the speaker is not exhibiting any form of happiness or excitement; thus, the correct answer to the student's question is both b) Sadness and c) Anger. The additional reference question identifies melancholy as not one of the seven universal emotions.
Step-by-step explanation:
The emotion expressed by the speaker in the statement “I’m heartbroken, but also angry... at myself. for letting this upset me. i should be used to this. i should know better?” includes a combination of emotions. The keywords, “heartbroken” and “angry,” clearly indicate feelings of sadness and anger respectively. The speaker is expressing frustration and disappointment, especially towards themselves for reacting unfavorably to a presumably recurring situation.
Regarding the multiple-choice question provided as a reference, the emotion that is not one of the seven universal emotions described in the chapter is C. melancholy. The seven universal emotions commonly referenced include happiness, sadness, fear, disgust, anger, surprise, and contempt, which means melancholy is not typically listed among them.