Final answer:
Workplace conflicts come in two basic forms: internal, which is a personal struggle within an individual, and external, which occurs between individuals or groups. Effective conflict resolution can promote team growth and productivity.
Step-by-step explanation:
Conflict in the workplace typically takes on at least two basic forms: internal conflict and external conflict. Internal conflict occurs within an individual, reflecting a struggle with personal values, needs, or interests. For example, an employee may face an internal conflict when torn between loyalty to their company's directives and their personal ethical beliefs. On the other hand, external conflict arises between two or more individuals or groups, manifesting in disagreements or competition over resources, differences in opinions, or varying approaches to tasks. An example of external conflict might be a team dispute regarding the best method to achieve a project goal.
It is crucial to recognize that while conflict can be disruptive, it also presents opportunities for growth, learning, and innovation within a team. Effective resolution strategies include communication, negotiation, and sometimes formal dispute resolution systems, particularly in larger or unionized workplaces. Managing conflict proactively and constructively is key to maintaining team cohesion, morale, and productivity.