Final answer:
As a manager, resolving a strike at ABC company could be approached by applying McGregor's Theory Y, which emphasizes employee involvement, trust, and empowerment in the workplace. Engaging with employees to understand and address their concerns collaboratively can lead to improved conditions, satisfaction, productivity, and ultimately, the resolution of the strike.
Step-by-step explanation:
When employees of ABC company went on a strike, as a manager, an effective approach would be to apply McGregor's Theory Y management theory to resolve the situation. In the face of labor unrest, it’s crucial to move away from the traditional autocratic approaches (Theory X) and toward a more collaborative, trusting approach (Theory Y).
Theory Y posits that most people find inner satisfaction in their work and function better under leadership that encourages participation and input in decision making and goal setting. It is about empowering employees, listening to their concerns, and involving them in the solutions. Applying Theory Y in the case of ABC company’s strike would involve opening up dialogue with representatives, understanding their demands for better working conditions or wages, and working together to find a mutually beneficial resolution.
Historically, the post-World War labor climate in America was one of high tension with numerous strikes occurring as workers sought to improve their conditions and wages. Companies that adopted a more participative approach often found that not only did employee satisfaction increase, but so did productivity and quality of work. The case of Toyota's production lines illustrates the effectiveness of engaging employees in problem-solving and decision-making processes, which can be a critical factor in resolving matters of dispute.
Considering this, to solve the strike at ABC company, the manager should earnestly engage with the employees, genuinely consider their grievances, and collaborate with them to enhance working conditions and compensation where necessary. Implementing Theory Y can lead to a resolution that supports the workers' well-being while simultaneously improving organizational efficiency and reducing costs over the long term.