Question

Managers who practice total quality management?

1) Focus on continuous improvement
2) Emphasize customer satisfaction
3) Involve all employees in quality initiatives
4) All of the above

Answer 1

Managers who practice total quality management focus on continuous improvement, emphasize customer satisfaction, and involve all employees in quality initiatives.

Step-by-step explanation:

Managers who practice total quality management (TQM) focus on continuous improvement, emphasize customer satisfaction, and involve all employees in quality initiatives. TQM is an approach to management that seeks to improve the quality of products and services by involving everyone in the organization in the process. Continuous improvement involves constantly evaluating and making enhancements to processes, systems, and products. Emphasizing customer satisfaction means understanding and meeting customer needs and expectations. Involving all employees in quality initiatives ensures that everyone takes responsibility for quality and contributes to its improvement.