Final answer:
Always follow the office's procedures manual when handling calls, which covers professional behavior and customer service etiquette. It includes guidelines like professional appearance, timely task completion, and respecting authority.
Step-by-step explanation:
When handling calls, remember to always follow your office's procedures manual. This manual often includes guidelines on professional behavior, such as maintaining a professional appearance, treating everyone with respect, and being committed to providing excellent customer service.
For instance, you may find protocols on etiquette, such as placing a napkin on your lap immediately upon sitting at a dining table, and how long to wait on hold during a call with someone who has call waiting. Returning promptly from breaks, staying until the end of your shift, completing tasks in a timely manner, and respecting your manager's authority are also key aspects of following office procedures.
When handling calls, remember to always follow your office's communication manual. This manual will provide guidelines and instructions on how to effectively communicate with callers. It will include information on how to greet callers, how to handle their inquiries or requests, and how to properly end the call.
Following the communication manual ensures consistency in customer service and helps maintain a professional image for the company. It also helps to ensure that all employees are knowledgeable about the appropriate phone etiquette and procedures.
By following the manual, you can effectively handle calls, provide excellent customer service, and contribute to the overall goals of the company.