Question

Clancy has created a very detailed performance management plan for his employees. He carefully measures how much food goes into each serving at his restaurant, and he gives employees feedback when patrons get more or less than the exact amount of food Clancy thinks is appropriate. Clancy is concerned with the

Answer 1

Clancy's performance management strategy focuses on efficiency, predictability, calculability, and control in serving sizes, which are characteristic of McDonaldization in business operations.

Step-by-step explanation:

Clancy's concerns in his performance management plan revolve around efficiency, predictability, calculability, and control, which are the key principles of what is known as McDonaldization. By measuring food servings precisely and providing feedback based on those measurements, Clancy is emphasizing efficiency. This approach ensures that every patron receives the exact amount of food, which not only helps in managing the business's resources better but also provides a predictable experience for the customers.

Calculability is reflected in the meticulous quantification of servings - a practice that is customer-friendly as well, similar to weighing fruit and vegetables or slicing meats and cheese to order in grocery stores. Finally, by monitoring his employees and giving them feedback on their performance, Clancy maintains a high level of control over the service process within his restaurant, paralleling practices like uniform wearing and using security cameras for monitoring in business establishments.

The case also alludes to the concept of a variable interval reinforcement schedule, as evidenced in the example of Manuel's management strategy.