Question

When is it appropriate for an interpreter, to intervene in a session?

a) When the patient or provider is getting upset.


b) When you see the provider getting frustrated because the patient is not answering his or her questions.


c) When the patient starts to tell a long story that is not relevant.


d) When non-verbal cues lead you to believe that the patient does not understand.

Answer 1

Interpreters in healthcare settings may intervene when non-verbal cues indicate misunderstanding, emotions escalate, communication breaks down, or conversations drift from relevant health issues. Interventions should be performed to ensure clear and effective communication.

Step-by-step explanation:

As an interpreter in a healthcare setting, it is crucial to maintain professionalism while facilitating communication between a patient and provider. Intervention during a session is generally guided by the need to ensure accurate and effective communication. Key moments when an interpreter might find it appropriate to intervene include:

• When non-verbal cues suggest that the patient does not understand, such as a confused facial expression or failure to respond appropriately to basic questions. This ensures that the patient is aware and oriented during the interaction.
• When either the patient or provider shows signs of getting upset, indicating a potential breakdown in communication that can affect the quality of care.
• If the provider appears frustrated due to a patient not answering questions. The interpreter can help clarify the questions or the patient's responses to prevent miscommunication.
• When a patient tells a long and irrelevant story, the interpreter may gently steer the conversation back to the pertinent details to maintain focus on the healthcare issues at hand.

Interventions should be done tactfully and with the primary goal of facilitating a clear and effective exchange of information between all parties involved.