Final answer:
The correct option is A. Employees engaging in Organizational Citizenship Behavior (OCB) go above and beyond their duties, benefiting both their job satisfaction and the organization's performance. Job satisfaction is closely linked with OCB and is important for employers because it influences organizational commitment and reduces withdrawal behaviors. Understanding and fostering a positive organizational culture is essential for encouraging OCB and job satisfaction.
Step-by-step explanation:
When employees go above and beyond the call of duty at work, it refers to Organizational Citizenship Behavior (OCB). This includes voluntary actions such as helping coworkers, being flexible with work assignments, conveying interest in the organization's mission, and maintaining a positive attitude—which have been associated with enhancing the overall organizational performance. Employers should care about job satisfaction because it is linked not only to job performance but also to behaviors that reflect organizational commitment, such as OCB. Moreover, job satisfaction contributes to general life satisfaction and impacts withdrawal behaviors like absenteeism and potentially turnover, although this relationship is complex. Organizational culture plays a significant role in influencing employees' behavior and satisfaction, as well as their willingness to engage in OCB.
Therefore, it is in the interest of both the employee and the employer to foster a work environment that encourages OCB. Not only does it improve the work culture, but it also positively affects the organization's performance and employees' personal satisfaction with their job roles.