Final answer:
The hierarchical organization in a hotel can impact efficiency and effectiveness through clear lines of authority and accountability, specialization, and effective decision-making.
Step-by-step explanation:
The hierarchical organization in a hotel, with a general manager overseeing departments such as sales and marketing, human resources, and hotel operations/rooms, can impact the efficiency and effectiveness of hotel management in several ways.
Firstly, the hierarchical structure provides clear lines of authority and accountability. Each department has a manager who is responsible for their specific area, ensuring tasks are delegated properly and everyone knows their role. This helps prevent confusion and improves coordination.
Secondly, the hierarchal organization allows for specialization. With each department focused on their specific area, employees can develop expertise and become more efficient in their roles. For example, the sales and marketing department can dedicate their efforts to promoting the hotel and attracting customers, while the hotel operations/rooms department can focus on ensuring a smooth running of the accommodations.
Lastly, the hierarchical structure allows for effective decision-making. The general manager can make strategic decisions that impact the entire hotel, while department managers can make operational decisions within their areas. This ensures that decisions are made at the appropriate level and can be implemented efficiently.