Final answer:
The first two steps a team member should take when experiencing an IT issue are to analyze the problem to understand its specifics and then document the details before reporting. Recognizing the frequency of the issue, such as if it occurs , will help in determining if it's a systemic problem.
Step-by-step explanation:
When a team member experiences an IT issue, the first thing they should do is analyze the problem. This means taking a step back to understand exactly what is happening, identifying any error messages, and knowing what actions were being taken when the issue arose. Secondly, the team member should document this information in detail as it can be crucial for troubleshooting. Once these initial steps are taken, the problem can be communicated to IT support with clear information, increasing the likelihood of a swift resolution. It's also important to recognize whether the issue has occurred or if it's a unique event, as this can indicate whether it is a systemic problem or a one-time glitch. Using strategies to verify if the presented solution or troubleshooting steps are reasonable is essential.