Final answer:
The correct statement about the 21st-century sales force is that sales management must provide technology-centered solutions to support sales efforts, leveraging tools like CRM systems and data analytics to improve sales efficiency.
Step-by-step explanation:
Of the statements provided, the true statement about the sales force in the 21st century is: C. Sales management must be smart and nimble and provide technology-centered solutions to support the sales effort. This reflects the current trend in sales where technology plays a crucial role in supporting sales activities, including customer relationship management (CRM) systems, data analytics, and virtual communications tools that facilitate telecommuting and flexible working arrangements. Sales managers now leverage technology to guide their teams, improve efficiency, and ultimately drive sales. Contrary to statement E, not all the listed statements are true. Transactional exchanges still occur, and while the personal touch is important, salespeople make significant use of the Internet for research, networking, and communication purposes.
The subject matter presented in the question also touches on transformational leadership style, which is characteristic of leaders who are inspirational, intellectually stimulating, and individually considerate. Although this concept is not directly linked to the true statement about sales management, it does provide a contrast to the transactional leadership style, which is more focused on rewards and punishments.