Question

From an operations perspective, companies should strive to:

A. Provide customer success to all customers.

B. Realize different customer management approaches may be appropriate for different customers.

C. Realize that all customers desire close customer success types of relationships.

D. Never refuse to do business with a customer.

Answer 1

Companies should realize that different customer management approaches may be appropriate for different customers.

Step-by-step explanation:

In an operations perspective, companies should strive to realize different customer management approaches may be appropriate for different customers. This means that not all customers have the same needs and preferences, and therefore, companies should tailor their strategies and approaches accordingly. For instance, offering personalized solutions, providing different levels of support, or employing various communication channels may be more effective for different customers. By understanding this, companies can enhance their customer relationships and overall success.