Final answer:
When establishing target levels for service standards, it is important to ensure that they are realistic, based on customer expectations and needs, and measurable.
Step-by-step explanation:
When establishing target levels for service standards, it is important to ensure that they are realistic and achievable. One true statement about establishing target levels for service standards is that they should be based on customer expectations and needs. This means that the target levels should align with what customers consider to be acceptable levels of service.
For example, if customers expect a response to their email within 24 hours, then a target level for email response times could be set at 24 hours or less. This ensures that customers' expectations are met and that the service standards are meaningful.
In addition, target levels should be measurable and quantifiable. This allows for monitoring and evaluation of performance against the standards. For instance, if the target level for phone wait times is set at 2 minutes or less, the organization can measure the actual wait times and determine if they are meeting the target.