Final answer:
Customers have four primary expectations of Customer Support: timely response, knowledgeable assistance, effective communication.
Step-by-step explanation:
When it comes to customer support, there are several primary expectations that customers have. These expectations include:
- Timely response: Customers expect quick and prompt responses to their inquiries and issues.
- Knowledgeable assistance: Customers want support representatives who are knowledgeable and able to provide accurate information and solutions.
- Effective communication: Clear and effective communication is crucial in customer support, as it helps to build trust and resolve issues efficiently.
Meeting these expectations is important in delivering exceptional customer service and maintaining customer satisfaction.