Final answer:
Since more than a significant percentage of retail employees interact directly with customers, in-depth employee training becomes integral to providing excellent customer service, ensuring positive business representation, and fostering a capable workforce.
Step-by-step explanation:
Since more than a significant percentage of retail employees have direct contact with customers, employee training is crucial. In retail settings, staff members are often at the forefront of the customer experience. Given that these employees represent the face of the company to shoppers, it's essential that they possess the knowledge, skills, and demeanor to provide excellent service and represent the business positively. Proper training can contribute to better customer service, increased sales, and a more motivated workforce. Retail environments are dynamic, requiring employees to adapt to various situations, handle inquiries, manage transactions, and solve problems on the fly. Employee training equips them with the tools they need to perform effectively, ensuring that customers have a positive shopping experience and helping the business thrive.