Question

Method to select additional persons for notification of escalation

Answer 1

When selecting additional persons for notification of escalation, it is important to consider the level of expertise, availability, and relevant stakeholders. Methods such as hierarchy-based, expert-based, and stakeholder-based methods can be used.

Step-by-step explanation:

When selecting additional persons for notification of escalation, it is important to consider the level of expertise, availability, and relevant stakeholders. There are several methods that can be used, including:

1. Hierarchy-based method: This method involves selecting individuals based on their position in the organizational hierarchy. For example, if an issue arises that requires escalation, it may be appropriate to notify a supervisor or manager who has the authority to address the problem.
2. Expert-based method: This method involves selecting individuals who have specialized knowledge or expertise relevant to the issue at hand. For example, if there is a technical problem, notifying a subject matter expert or an IT specialist may be necessary.
3. Stakeholder-based method: This method involves selecting individuals who have a vested interest in the outcome of the escalation. For example, if a customer raises a complaint, it might be necessary to notify the customer support team or the account manager.

By considering these factors and using appropriate methods, organizations can ensure that relevant parties are informed about escalations in a timely and effective manner.