Final answer:
A Customer Service Representative must bring positive energy, maintain a professional demeanor, and focus on providing excellent customer service. This can lead to positive feedback, growth opportunities, and higher job satisfaction whilst being held accountable for outcomes by the manager.
Step-by-step explanation:
A Customer Service Representative is indeed responsible for the energy they bring to an interaction with a customer. This involves several key practices, such as returning promptly from any break, maintaining a professional appearance, and treating everyone with respect. Additionally, being focused while at work, avoiding personal distractions, completing assigned tasks on time, supporting the company's goals, and respecting your manager's authority are all part of being committed to excellent customer service.
Providing exceptional service to both external customers and your internal customers like managers can lead to positive feedback and may result in more opportunities and increased job satisfaction. A positive attitude and enthusiasm during interactions are crucial components in not only meeting but exceeding expectations set by your manager. Being held accountable for outcomes underlines the importance of responsibility in a service role.