Final answer:
False, Reviewing patient complaints is essential for healthcare improvement and ensures a safer work environment, despite possible challenges in maintaining a positive attitude for healthcare workers.
Step-by-step explanation:
The statement that reviewing records of patient complaints is not a good idea is false. While it might be challenging for healthcare workers who strive to maintain a positive attitude to receive criticism, understanding and analyzing patient complaints is crucial for improving service quality and patient care.
These reviews can reveal important trends and issues, such as work overload, dealing with bureaucracy, or a need for better communication with patients. Healthcare workers can use this feedback to enhance their performance and address specific concerns that may lead to a safer work environment and better health outcomes.
At the same time, healthcare facilities must provide support and constructive feedback to their staff to manage the potential negative impact of complaints and maintain a positive work atmosphere.