Final answer:
An automatic number identification (ANI) system helps a customer service professional by providing them with caller information, allowing for personalized and efficient service.
Step-by-step explanation:
An automatic number identification (ANI) system helps a customer service professional by providing them with caller information when a call is received. This system uses the caller's phone number to retrieve relevant information and display it on the professional's computer screen. By having access to the caller's information, the professional can quickly identify the customer, review any previous interactions or purchases, and personalize their assistance.
For example, when a customer calls a support hotline, the ANI system can show the professional the customer's name, account details, and previous service history. This allows the professional to provide a more personalized and efficient service, addressing the customer's needs more accurately and resolving their issues faster.
Overall, the ANI system improves the customer service experience by streamlining the process, enabling professionals to provide better assistance, and saving time for both the customer and the customer service team.