Final answer:
Common service requests in ITIL include requests for information, access requests, password resets, provisioning services, and software installations. These are routine user requests handled by IT service management teams to maintain consistent service quality.
Step-by-step explanation:
Common service requests according to ITIL (Information Technology Infrastructure Library) are user-related requests that are frequently encountered by service desks and IT teams. These requests could involve asking for information, access to an application or service, provisioning of a new service or device, password resets, or software installation. Service requests are distinct from incidents, which are unplanned interruptions or reductions in quality of IT services.
- Request for Information
- Access Requests
- Password Resets
- Provisioning Services
- Software Installation
By managing these requests efficiently, organizations aim to deliver high-quality, consistent IT services in line with business needs.