Final answer:
The best method to handle customer dissatisfaction includes actively listening to their concerns, analyzing the root cause, and providing a resourceful solution to the problem.
Step-by-step explanation:
The best approach for a service provider when dealing with a dissatisfied customer or addressing a specific concern is to engage in active listening to fully understand the customer's issue, perform a root cause analysis to pinpoint the underlying problem, and then respond with a professional and resourceful solution. It is crucial to address concerns promptly and effectively, as this can lead to positive feedback, job satisfaction, and potential opportunities for growth and success. For instance, involving and seeking solutions from customer service clerks, as demonstrated in the example of Gavi's Fast Food Restaurant, where floor markings were introduced to guide customers effectively, resulted in a more efficient service and reduced complaints.