Question

Abraham encourages customers at his deli to fill out comment cards. He personally responds to any complaint and makes a point of rewarding employees who provide excellent customer service. Abraham is demonstrating a focus on Blank______ as a means to retain customers.

Answer 1

Abraham prioritizes customer service as a strategy to maintain customer loyalty, by actively engaging with and rewarding his employees for their good work, mirroring the approach of resolving customer complaints effectively to improve business operations.

Step-by-step explanation:

Abraham is demonstrating a focus on customer service as a means to retain customers. By responding personally to feedback and rewarding employees for excellent service, he ensures that his deli provides a positive experience for customers.

This approach aligns with the importance of being professional and resourceful to gain positive feedback and create opportunities, as exemplified by the provided example where the lunch-hour manager at Gavi's Fast Food Restaurant resolved complaints by implementing a clear system for lining up, leading to increased efficiency and reduced customer complaints.

In this scenario, Abraham is demonstrating a focus on customer service as a means to retain customers.

By encouraging customers to fill out comment cards and personally responding to complaints, Abraham shows that he values feedback and wants to address any issues that may arise.

Rewarding employees who provide excellent customer service further emphasizes the importance of a positive customer experience.