Final answer:
Juan should provide professional and friendly service by acknowledging the customer's concerns, ensuring fair service, examining policies, and taking appropriate actions to resolve the issue, demonstrating commitment to excellent customer service.
Step-by-step explanation:
When Juan, a customer service executive, is confronted with allegations of partial treatment by his organization, the best response would involve acknowledging the customer's concern, reassuring equitable service, and taking action to address the issue. Professional and friendly service should be Juan's priority, hearing the customer’s feedback and promptly investigating the situation to ensure fair treatment. Drawing from a similar customer service scenario, when faced with complaints about a confusing payment line system, effective actions were taken that resulted in better customer experience and improved server efficiency.
Similarly, Juan should employ strategies to positively impact the customer's experience. This could include an examination of the service policies and ensuring that they're applied consistently across all customer interactions. By dealing with the situation attentively and resourcefully, Juan would demonstrate his commitment to excellent customer service, which may also lead to increased job satisfaction and open up opportunities for him.