Final answer:
The statement is true; providers who deliver exceptional customer service are more likely to receive higher ratings from customers, which can help build a strong reputation and ensure repeat business.
Step-by-step explanation:
True or False: Service providers who provide exceptional service are more likely to earn high ratings from customers than those who offer customary service. This statement is true. Customers typically base their evaluations on their experiences with a service, considering several criteria including customer service quality. Providers who go above and beyond to offer exceptional customer service tend to generate positive feedback, earn higher ratings, and increase the likelihood of gaining repeat customers. These higher ratings often influence other potential customers, as seen in online reviews, where people share their thoughts on services they've used. A positive evaluation can lead to a strong reputation, which is vital for businesses seeking to establish trust and a loyal customer base. Importantly, services like phone providers are expected to be reliable, and those that have established a reputation for reliability, like AT&T has been known for, generally maintain better customer satisfaction.