Final answer:
Considerate words in customer service include polite phrases like 'please' and 'thank you', as well as culturally competent language that acknowledges the customer's individual needs and perspectives, ensuring fairness and equity in communication.
Step-by-step explanation:
When dealing with citizens or customers, it is vital to use considerate words that convey respect, empathy, and understanding. Key considerate words and phrases can include terms like 'please', 'thank you', 'you're welcome', and 'I understand your concern'. Beyond these basic polite phrases, considerate communication also involves using specific terms related to the customer's inquiry, enunciating clearly, and maintaining a tone that is respectful. Listening actively to what the customer or citizen is saying, acknowledging their perspective, and responding with fairness and openness to ensure equity is also imperative. When people of different socio-economic backgrounds, abilities, or races are being addressed, the use of culturally competent language is necessary to foster an environment of inclusivity and equality.