Final answer:
Companies must maintain professional communication standards and etiquette, including language proficiency and appropriate tone, when using IM and online chat. Setting clear guidelines on the use of professional email, avoiding jargon, and defining communication protocols are essential for effective collaboration. A positive online impression is crafted through formal language and avoiding informal abbreviations or all caps typing.
Step-by-step explanation:
To use Instant Messaging (IM) and chat effectively, companies must ensure that they maintain professional communication standards and etiquette. This includes having a language proficiency that allows employees to communicate clearly and efficiently. When utilizing voice or video chat platforms like Zoom, or in-game chats, it is important to adjust language and conduct according to the context and the audience, whether it be clients, team members, or stakeholders. Adjusting language in these professional contexts means avoiding slang, text abbreviations, and ensuring that the tone is appropriate for the workplace.Communication in business settings requires adherence to specific guidelines. Emails should be written in a professional format, utilizing business emails only for work-related matters, as they are property of the employer. Additionally, during long-distance collaborations, using secure platforms to share information and conduct important conversations is vital. It's also necessary to avoid jargon that could cause confusion and ensure shared understanding of priorities and expectations. Defining modes of communication, frequency, and response time expectations are critical for ensuring clarity and reliability in correspondence.In conclusion, to make a positive impression online, it is important to use formal language, avoid text spelling, and never type in all capital letters, as it may appear unprofessional or give the impression of shouting. Always convey your message with the level of professionalism that reflects your identity as an emerging industry professional.