Final answer:
The historical context of technology-delivered support reflects the shift from in-person and telephone-based customer services to digital interactions facilitated by advancements in personal computing and telecommunication technologies.
Step-by-step explanation:
The subject at hand explores the evolution and impact of technology-delivered support in the business context. Initially, customer interactions with service desks required physical presence or phone calls. However, with the advent of fully assembled personal computers by companies like Apple and Commodore in the late 1970s and the growth of electronic communication networks, the manner in which businesses interact with customers rapidly changed.
In the late 20th century, technology became integral to the school experience for many communities, signifying the importance of technology access in education as well. The early 2000s saw a marked decrease in the digital divide due to lower-priced computers. Yet, disparities in technology use and Internet access by race, class, and age continued to exist. These historical changes underscore the transformative power of technology improvements, such as faster data transmission and the introduction of wireless methods for making phone calls via technologies like microwave transmission and communications satellites.
Now, with devices ubiquitous, both customers and businesses experience the far-reaching effects of a breakdown in this 'personal' technology. Businesses are heavily reliant on working devices for communication and transactional purposes, impacting customer relations and revenue when technological issues arise.