Final answer:
Effective communication through voice and video chat platforms involves adjusting language use according to the context. Professional settings require formal language and adhering to netiquette, while casual interactions may be more relaxed. Secure platforms and clear communication modes and expectations are key in collaborative environments.
Step-by-step explanation:
Effective Communication through Voice and Video Chat
Communication through voice and video chat platforms like Zoom, video games, and iMessage has become increasingly common. When using such platforms, it is essential to adjust the language according to the context and the audience. For instance, professional settings require more formal language and adherence to communication etiquettes, reflecting your professional identity. It's also fundamental to have language proficiency in whichever language you need to use.
In the context of work, service desks might employ Instant Messaging (IM) for internal communication with level two service providers but may limit IM interactions with customers. In collaborative efforts, it is vital to use secure platforms for information sharing, avoid jargon, clearly state communication modes, and set expectations for communication frequency and response time.
Whether communicating within a professional setting or among friends and family, the prevalence of digital communication tools has transformed traditional communication methods. Creating positive impressions online involves understanding professional communication, etiquette, and adjusting language use according to the different platforms and expectations of the audience you are communicating with.