Final answer:
The Dynamics 365 Customer Service record type for resolving commonly encountered problems is the Knowledge Article, which documents standardized solutions. Cases can track complex issues, and SLAs set response expectations.
Step-by-step explanation:
The Dynamics 365 Customer Service record type you would most likely use to provide a resolution to a commonly encountered problem is the Knowledge Article. This type of record allows you to document solutions and information that can be readily accessed by customer service representatives. It helps in efficiently resolving customer issues by providing standardized answers to frequent problems and ensures that customers receive consistent and accurate information.
Furthermore, if the problem is complex and requires tracking, a Case may be initiated where the whole issue is recorded, along with the steps taken towards resolution. Once resolved, the solution can be added to the Knowledge Base for future reference. Lastly, for service automation and providing quick solutions to common problems, you might use Service Level Agreements (SLAs) to set the expectations and standard response or resolution times for service requests.