Question

Automatic call distribution is when calls are automatically routed to the next available service provider

True or False

Answer 1

Automatic call distribution is a technology used in call centers and telecommunication systems to automatically route incoming calls to the next available service provider.

Step-by-step explanation:

Automatic call distribution is a technology used in call centers and telecommunication systems to automatically route incoming calls to the next available service provider. This system uses algorithms to distribute calls based on predefined rules, such as agent availability, skills, or priority. When a service provider becomes available, the system will route the call to them, ensuring efficient call handling and reducing customer wait time.