Question

Which of the following characteristics would indicate the ability to do well in a customer service call center?

a) excellent telephone skills
b) strong computer skills or aptitude
c) ability to handle stress
d) all the above

Answer 1

The correct answer is d) all the above as excellent telephone skills, strong computer skills, and the ability to handle stress are crucial for success in a customer service call center role.

Step-by-step explanation:

The characteristics that would indicate the ability to do well in a customer service call center include excellent telephone skills, strong computer skills or aptitude, and the ability to handle stress. These qualities are essential for managing duties associated with customer interactions, handling multiple tasks, ensuring clear communication, and maintaining composure under pressure. The answer to the student’s question is d) all the above.

Customer service call center employees are expected to not only communicate effectively over the telephone but also use various computer systems to log calls, retrieve customer information, and document interactions. The stressful nature of the role also calls for resilience and the ability to maintain a positive and helpful demeanor despite facing challenging situations.