Question

Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over-the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect?

Answer 1

The departments in Zappos.com headquarters reflect divisional and departmentalization based on tasks and functions. Susan's department represents departmentalization based on tasks, while Judy's department represents divisional structure.

Step-by-step explanation:

The functional approaches to structure reflected by the departments in Zappos.com headquarters are divisional and departmentalization based on tasks and functions. Susan's department, over-the-phone customer support, represents departmentalization based on tasks. This means that employees within the department have similar roles and responsibilities related to customer support. Judy's department, the warehouse stock supply group, represents divisional structure as it focuses on a specific function, which is managing the stock supply in the warehouse.