Question

You need to set up individual working hours for help desk representatives who have varying schedules. What should you do?

Answer 1

To set up individual working hours for help desk representatives with varying schedules, prioritize tasks, set designated working hours, and establish a process for reporting time off and managing attendance.

Step-by-step explanation:

To set up individual working hours for help desk representatives who have varying schedules, you should:

1. At the end of each day, prioritize tasks for the following day and be realistic about what can be achieved in the available time.
2. Set designated working hours for each representative and ensure they adhere to their schedules, showing up on time and staying until the end of their shift.
3. Establish a process for reporting time off and managing attendance, such as following the protocol for reporting absences and requesting vacations or other forms of time off.