Question

You need to implement queues to meet company requirements. Which types of queues should you use?

Requirement: Share cases that cannot be automatically routed to a team with the entire company

Answer 1

To meet the company's requirement of sharing cases that cannot be automatically routed to a team with the entire company, you should use broadcast queues, priority queues, and notification queues.

Step-by-step explanation:

The types of queues that should be used to meet the company's requirement of sharing cases that cannot be automatically routed to a team with the entire company are:

1. Broadcast Queues: These queues allow a message or case to be sent to all members of the company, ensuring that everyone has access to the information.
2. Priority Queues: These queues prioritize cases based on their urgency or importance, ensuring that important cases are addressed promptly.
3. Notification Queues: These queues send notifications to all members of the company when a new case is added, ensuring that everyone is aware of the new case and can provide assistance if needed.