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A client plans to implement a case resolution process. Which field types does the Case Resolution form use?

Field Text: Total Time

1 Answer

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Final answer:

The case resolution form utilizes a variety of field types including text fields, numerical fields for Total Time, date fields, drop-down lists, checkbox fields, fields for documentation, and feedback fields for client satisfaction ratings.

Step-by-step explanation:

The client's case resolution process will make use of various field types on the Case Resolution form. These fields typically include options such as text fields for capturing detailed explanations, numerical fields for data like the Total Time mentioned, which might be used to indicate the time spent resolving a case. In some case management systems, you might also encounter date fields for resolution deadlines, drop-down lists for selecting the resolution status, and potentially checkbox fields for confirming important resolution steps. Moreover, a field for attaching relevant files or documentation might be present to back up the resolution with evidence or additional information. Lastly, feedback fields such as satisfaction ratings can be included to measure the client's satisfaction with the resolution process.

User Justin Talbott
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