Question

You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.You need to set up the queues to meet the following requirements:✑ Users must have their own queues that no one else can access.✑ Users must not be able to view each other's queue.✑ Users must be able to work from the support queue.

Solution:
✑ Set up each user queue to be private.
✑ Set up level1 and level2 queues to be public and add applicable members
✑ Set up the support queue to be public.
Does the solution meet the goal?

Answer 1

The solution provided meets the goal of setting up the queues in Dynamics 365 Customer Service.

Step-by-step explanation:

The solution provided in the question meets the goal of setting up the queues in Dynamics 365 Customer Service. By setting up each user queue to be private, users will have their own queues that no one else can access. This ensures that users will not be able to view each other's queues.

The support queue is set up to be public, which allows all users to work from it.