Final answer:
To merge active update sets, you should select the sets to be merged, designate a primary set, use the platform's merge tool, test the changes thoroughly, and commit the primary set after ensuring it is safe to do so.
Step-by-step explanation:
Merging active update sets in ServiceNow, or similar platforms, is a process that involves combining the contents of two or more update sets that are currently in progress. An update set is a group of customization changes that can be moved from one instance to another. This can be necessary when multiple developers are working on the same project but in different update sets, or when you want to consolidate related changes.
To merge active update sets, you should follow these steps:
- Determine the update sets that need to be merged and ensure that they are in an 'In Progress' state.
- Choose a primary update set to which the other sets will be merged into.
- Use the 'Merge' functionality within the update set application to combine the selected sets into the primary one.
- After merging, thoroughly test the primary update set to ensure all changes have been incorporated correctly and there are no conflicts.
- Commit the primary update set only after testing is complete and you are confident that it is safe to do so.
It is important to be cautious during this process to avoid overwriting changes and introducing errors. Moreover, always keep backups before making such irreversible changes. Note that the exact merging process may vary depending on the platform you are using, but the general concept remains the same.