Final answer:
The main focus is on communication skills required by customer service representatives (CSRs) in the context of outsourcing in India. They need to have strong verbal skills for global customers and also be competent in written correspondence for emails and chats when needed. Success in remote collaboration relies heavily on using secure platforms and having clear communication without jargon.
Step-by-step explanation:
The question pertains to the role of communication in customer service representatives (CSR) who cater to global customers primarily through spoken communication and less often through written correspondence such as emails and chats. These representatives play a crucial part in the service industries, especially in countries like India that have experienced substantial outsourcing of customer service roles due to the high number of English-fluent young professionals. The ability to effectively communicate with a global clientele is essential, given that services are not just limited to computer-related products but extend to other service-oriented sectors and online sales as well.CSR roles demand a strong proficiency in verbal communication skills, as this is the primary method for providing service information to customers worldwide. As remote collaboration has become increasingly common, the way organizations communicate and collaborate over long distances becomes critical to their success. Utilizing technology, such as secure platforms, is fundamental for sharing information and having conversations without the use of complex jargon that can cause confusion. Clear communication helps to align the priorities of different parties involved, such as researchers and counselors in a given collaboration.In conclusion, CSRs need to be adept at verbal communication and should also ensure they have the necessary written communication skills to handle emails and chats when required. While the emphasis may be on verbal skills, the ability to write clearly and concisely remains important for times when written correspondence is the best option for the context.