Final answer:
Taking an action related to your job or customer service without having to receive instructions from others is a sign of initiative (a).
Step-by-step explanation:
Initiative refers to the ability and willingness to take action independently, without being explicitly directed or instructed. When an individual demonstrates initiative in the context of their job or customer service, it indicates a proactive approach and a self-driven commitment to achieving goals or addressing issues. This proactive behavior is valuable in various professional settings, as it reflects a sense of responsibility, ownership, and a desire to contribute positively to the organization or customer experience.
Employees who exhibit initiative (option a) are often seen as more resourceful, adaptable, and capable of making informed decisions in the absence of explicit guidance. Initiative is a key attribute that contributes to personal and professional growth, fostering a culture of innovation and continuous improvement within the workplace.
In customer service, for example, an employee showing initiative might anticipate customer needs, resolve issues promptly, or suggest improvements to enhance the overall service quality. Therefore, recognizing and encouraging initiative is vital for promoting a proactive and dynamic work environment that can positively impact job performance and customer satisfaction.