Final answer:
A manager requiring a guest to be greeted within one minute of arrival is setting customer service standards. These standards highlight the importance of non-verbal communication such as eye contact and smiles, as well as addressing cultural norms and communication preferences in business.
Step-by-step explanation:
The requirement of a manager for a guest to be greeted orally or with a minimum of eye contact and a warm smile within one minute of arrival is an example of setting customer service standards. These standards are essential in a business environment to ensure that clients or guests feel welcome and valued from the moment they enter the establishment. Such requirements are part of the cultural norms in business settings, where non-verbal communication like a warm smile or eye contact can be as important as verbal greetings, signaling attentiveness and respect.
Using the given examples, a guest's arrival at a venue aligns with the need for proper greetings as a part of customer service protocols. On the other hand, the anecdote about an eighty-three-year-old grandmother preferring to call rather than email in response, highlights differences in communication preferences across generations, which may be influenced by technological familiarity and personal comfort with different modes of communication.