Final answer:
An Auto-Responder for case deflections is a tool used in customer support to provide immediate automated responses, helping to resolve simple customer issues and reduce the workload of human support agents.
Step-by-step explanation:
An Auto-Responder for case deflections is a feature commonly used in customer service and support systems, particularly within Customer Relationship Management (CRM) software platforms. The purpose of an auto-responder is to provide immediate, automated responses to customer inquiries with the goal of resolving simple issues without the need for a human support agent. This system aims to increase efficiency by reducing the number of support cases that require direct human intervention. Case deflection can involve providing answers to frequently asked questions, linking to helpful articles or tutorials, or guiding users through troubleshooting steps. By effectively implementing an auto-responder system, organizations can enhance customer satisfaction while also optimizing their support team's workload.