Question

Sasha's customer demanded a refund on her toaster, but Sasha maintained that she needed a receipt to make a return. After several minutes of trying to resolve the situation, what should Sasha have done?

Answer 1

In this situation, Sasha should have followed the store's return policy and maintained that a receipt was required for a refund. Sasha could have shown empathy towards the customer and offered alternative solutions. If the situation remained unresolved, involving a manager or supervisor would have been appropriate.

Step-by-step explanation:

In this situation, Sasha should have followed the store's return policy and maintained that a receipt was required for a refund. Without a receipt, it becomes difficult for the store to verify the purchase and prevent fraudulent returns. Sasha could have explained this policy to the customer and offered other alternatives, such as exchange or store credit.

Additionally, Sasha could have tried to defuse the situation by being empathetic and understanding towards the customer's frustration. Apologizing for any inconvenience caused and offering assistance in finding a solution would have shown the customer that Sasha genuinely cared about resolving the issue.

If the customer continued to be dissatisfied and the situation escalated, Sasha could have involved a manager or supervisor to handle the matter professionally.