Final answer:
Customer perception analysis is the technique used by organizations to determine how customers perceive the value of services and products received.
Step-by-step explanation:
The term that refers to the technique used by organizations to determine how customers perceive the value of services and products received is customer perception analysis. This analysis involves conducting surveys, gathering feedback, and analyzing customer reviews to understand their opinions and preferences. It helps organizations identify areas for improvement and make data-driven decisions to enhance customer satisfaction.