Final answer:
I provided brilliant customer service by addressing and resolving a customer complaint about the confusing system of lining up to pay at Gavi's Fast Food Restaurant. By implementing floor markings to guide customers, we eliminated complaints, reduced stress for customer service clerks, and improved overall efficiency.
Step-by-step explanation:
One time I provided brilliant customer service was when I worked at Gavi's Fast Food Restaurant as the lunch-hour manager. During a busy lunch hour, customers complained about the confusing system of lining up to pay. To resolve this issue, I listened to customer feedback and sought solutions from the customer service clerks.
I bought floor markings to show customers where to line up for each cash register, resulting in no more customer complaints about line-ups during high traffic periods. The customer service clerks also reported reduced stress, and our store served a higher number of customers daily due to improved efficiency.